Warranty & Returns

 

 

 

 

 

 

 

 

 

WARRANTY & EXCHANGE POLICY

CUSTOMER SATISFACTION (Standard Return Policy)

Return for replacement within: 7 days
Return for refund within: 3 days
Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

Promotions, Deals, Sale Offers, Discount & Selling at very low prices, or extra-ordinary low price Products Return Policy

Return for refund: no
Return for replacement within: 4 days
Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

Tablets (Standard Return Policy)

Return for refund within: 7 days
Return for replacement within: 14 days
Restocking Fee: Yes
Warranty: 1 year software and 3 month hardware

 

 

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be returned within 14 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items customer will be charged AED 50/- for pick & drop services.

 

The following conditions are not acceptable for return, warranty and replacement.

1-    Any physical damage
2-    Tablets that are missing the manufacturer label containing model number and part number
3-    Tablets that are missing the manufacturer warranty label
4-    Tablets that were missing parts, box, headset or any other accessories from the original box.
5-    Returned without original invoice.
6-    Tablets which not satisfying manufacturer warranty policy.
7-    Tablets which is not satisfying Customer Satisfaction policy.

Laptop(s), Notebook(s) & Desktop(s) Standard Return Policy

 

Return for refund within: 3 days
Return for replacement within: 7 days
Restocking Fee: Yes
Warranty: as per mention on Wins4 Website.

 

This is our Standard Return and Warranty policy for Laptops, & Notebooks. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

1-    Any physical damage
2-    Laptops, & Notebooks that are missing the manufacturer label containing model number and part number
3-    Laptops,  & Notebooks that are missing the manufacturer warranty label
4-    Laptops,  & Notebooks that were missing parts, box, adapters or any other accessories from the original box
5-    Returned without original invoiceLaptops,  & Notebooks which not satisfying manufacturer warranty policy
6-    Laptops,  & Notebooks which is not satisfying Customer Satisfaction policy.
7-    Laptops,  & Notebooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

 

 

 

Refurbished or Recertified or Pre-Owned Laptops, Notebooks (Standard Return Policy)

Return for refund within: 3 days
Return for replacement within: 3 days
Restocking Fee: No
Warranty: 1 month

This is our Standard Return and Warranty policy for Refurbished or Recertified or Pre-Owned Laptops and Notebooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

Any physical damageLaptops, & Notebooks that are missing the manufacturer label containing model number and part number

1- Laptops, Notebooks that are missing the manufacturer warranty label
2- Laptops, & Notebooks that were missing parts, box, adapters or any other accessories from the original box
3- Returned without original invoice
4- Laptops, & Notebooks which not satisfying manufacturer warranty policy
5- Laptops, Netbooks & Notebooks which is not satisfying Customer Satisfaction policy
6- Laptops, Netbooks & Notebooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.
MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Mobile Phones, Smart Phones (Standard Return Policy for Under Warranty Models Only)

Return for refund within: 3 days (must be unopened, brand new condition)
Return for replacement within: 7 days (must be unopened, brand new condition)
Restocking Fee: Yes
Warranty: as per mention on Wins4.com website.

Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!

This is our Standard Return and Warranty policy for Warranted Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

1-    Any physical damage
2-    In invoice not indicated warranty period
3-    Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number
4-    Mobiles Phones, Smart Phones that are missing the manufacturer warranty label
5-    Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box
6-    Returned without original invoice
7-    Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy
8-    Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy

 

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY

Return for refund within: No
Return for replacement within: No
Restocking Fee: No
Warranty: No

This is our Standard Return Policy for NON Warranted Mobile Phones, Smart Phones, items covered by this policy can not be returned.

 

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Return for refund within: 7 days
Return for replacement within: 7 days
Restocking Fee: Yes
Warranty: as per mentioned on Wins4 website

This is our Standard Return and Warranty policy for Warranted Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

1-   Any physical damage
2-   Cameras that are missing the manufacturer label containing model number and part number
3-   Cameras that are missing the manufacturer warranty label
4-   Cameras that were missing parts, box, headphones or any other accessories from the original box
5-   Returned without original invoice
6-   Cameras which not satisfying manufacturer warranty policy
7-   Cameras which is not satisfying Customer Satisfaction policy.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY

Return for refund within: No
Return for replacement within: No
Restocking Fee: No
Warranty: No

This is our Standard Return and Warranty policy for NON Warranted Cameras. Iteams covered by this policy can not be returned.